Version of 12 October 2026
You buy from me at a distance, over the internet. These terms say what you get, what it costs, how you stop and what rights you have. The main points at a glance:
This summary helps you read. The full text below is what applies.
1.1 You enter into this agreement with FD96 BV, Vrijdagmarkt 61 box 101, 9000 Ghent, company and VAT number BE 1042.266.978, Register of Legal Entities Ghent, represented by Timon Dhaeze. FD96 BV trades as Timon Dhaeze Coaching.
1.2 You can reach me by e-mail at coaching@timondhaeze.com, by phone on +32 478 62 06 56 and during your Programme through the chat in my coaching app. You get an answer within five Working Days.
1.3 Timon Dhaeze delivers the coaching himself. In case of absence, article 21.2 applies.
3.1 These terms apply to your use of timondhaeze.com and to every Agreement, concluded online or after a conversation, for its entire duration, including the academy, the coaching app and the community. For the coaching app, the app terms of use also apply.
3.2 A deviation is only possible if I confirm it In Writing, and only for that arrangement. Your own purchasing terms do not apply.
3.3 If you buy as a Consumer, the mandatory rules of the Code of Economic Law, in particular those of Book VI, always take precedence. Nothing here takes away a right that the law gives you.
3.4 These terms exist in Dutch, French and English, are available at timondhaeze.com/terms/ and come with your confirmation e-mail. If the language versions differ, the language in which you ordered applies. If a provision is open to doubt, the interpretation most favourable to you applies.
4.1 Before you order, you see the main characteristics of the Service, the total price including VAT, the method of payment, the duration and for High Performance 1:1 Health Coaching the minimum term and the notice period.
4.2 Obvious mistakes or clerical and calculation errors in an offer or a price do not bind me.
4.3 High Performance 1:1 Health Coaching is available on application only and starts after an introductory conversation by video call, after which I send you the link to the payment page. The Agreement is concluded when you confirm on the payment page with the button you pay with.
4.4 When you order, you tick that you have read and accept these terms. That box is never ticked in advance.
4.5 I confirm your order by e-mail without delay, with your details, your Start Date once it is fixed, the information about your right of withdrawal and these terms.
4.6 You must be at least eighteen years old to order.
4.7 If after the introductory conversation or your intake it turns out that coaching is medically unwise or does not fit what you need, I may refuse your order or not start your Programme. I tell you why and refund everything within fourteen days.
5.1 The health check is a free questionnaire about your training, your nutrition, your sleep and the way you organise your week, with a report on screen and by e-mail. You enter into no paid commitment.
5.2 It makes no diagnosis and does not replace a doctor. How I handle your answers is set out in the privacy policy.
6.1 This article was repealed on 11 October 2026.
7.1 This paragraph was repealed on 11 October 2026.
7.2 High Performance 1:1 Health Coaching costs €129 per week including VAT and is charged per week.
7.3 You receive an intake, a tailored training and nutrition programme, your follow-up in the coaching app, a weekly check-in on Sunday morning with a written evaluation from me, a one-hour video call every four weeks to look back, direct contact with me through WhatsApp and access to the academy and the community. I adjust your programme whenever needed.
7.4 The guidance is given in Dutch or English, at your choice. The academy and the community are in Dutch.
7.5 Connecting a smartwatch or a health app is voluntary. See article 24.
7.6 To safeguard the quality of the coaching, I coach no more than ten participants at the same time. If all places are taken, I may decline your application or ask you to wait until a place becomes available. I let you know after your application.
7.7 Delivery of meals and groceries to your home based on your meal plan and extended blood work are optional services. They are not included in the weekly price and are charged separately at the price I tell you in advance. For deliveries, the food itself is also charged separately. Personal training costs €80 per session, as set out in article 8.
8.1 Personal training is an add-on for people with a running Programme, at €80 including VAT per session, charged separately, without a subscription or a minimum number of sessions. I do not offer stand-alone personal training without a Programme.
8.2 The sessions take place in Ghent (Belgium), at a place we agree together. You follow the house rules of that gym.
8.3 If you come under the influence of alcohol, drugs or a substance that affects your reactions, the session does not take place for safety reasons and counts as delivered.
9.1 All prices are in euros and include 21% VAT, with no other costs added. For personal training, the price at the time of your order applies. During the minimum term of High Performance 1:1 Health Coaching your weekly price does not change.
9.2 After the minimum term I may adjust the weekly price, announced by e-mail at least thirty days in advance. If you do not agree, you cancel free of charge and without a notice period with effect from the date on which the new price takes effect.
9.3 You pay through the secure payment page of my payment provider. I never see your card or account details. You pay for High Performance 1:1 Health Coaching per week in advance by automatic payment. If you prefer not to, we agree on another method of payment free of charge. Your Programme starts after your first payment.
9.4 You get proof of every payment by e-mail. If you want an invoice in the name of a company, ask for it before you pay.
9.5 If a payment fails, I notify you by e-mail and you have seven days to put it right. After that I may suspend your access and guidance until it is settled. Your Agreement continues in the meantime.
9.6 If an amount is still unpaid after a first free reminder and the period from article XIX.2 of the Code of Economic Law, I may charge late-payment interest at the statutory rate and a fixed compensation, within the limits of article XIX.4. I charge no other costs.
10.1 If you buy at a distance as a Consumer, you have fourteen calendar days to withdraw from your purchase without giving any reason and without costs, starting on the day after the Agreement is concluded.
10.2 This paragraph was repealed on 11 October 2026.
10.3 High Performance 1:1 Health Coaching is a service. I only begin after the withdrawal period, unless you expressly ask me to start earlier. I confirm that on a durable medium, such as an e-mail. If you then withdraw within the fourteen days, you only pay for what has already been delivered: the weekly rate divided by seven, multiplied by the number of days your coaching ran.
10.4 This paragraph was repealed on 11 October 2026.
11.1 You can withdraw in three ways and all three carry equal weight:
11.2 It is enough that you send your withdrawal before the period has expired. I confirm receipt by e-mail without delay, with the content and the date and time at which you submitted it.
11.3 I refund you within fourteen days of receipt, using the same means of payment, unless you agree to another method. A refund never costs you anything. In case of an early start I keep the amount from article 10.3. After that I close your access to that Service.
12.1 High Performance 1:1 Health Coaching has a minimum term of 12 weeks from your Start Date, charged per week. If you cancel earlier, the weeks until the end of that period remain due and your guidance continues for as long as you want.
12.2 Your Programme stops earlier and I charge nothing more afterwards when:
12.3 After the minimum term High Performance 1:1 Health Coaching continues for an indefinite period at the same weekly rate, except for an adjustment under article 9.2.
12.4 You cancel by e-mail or through the chat, without giving a reason and without a fixed form. Your cancellation takes effect at the end of the fourteenth day after your message. I still charge the weeks until then. I confirm it by e-mail within five Working Days. After that your access to the academy stays open for thirty more days.
13.1 Your Programme can be put on hold by agreement: up to four weeks per calendar year, or up to three months in case of long-term illness, an injury or a pregnancy, with a certificate from your doctor.
13.2 During a pause I charge nothing and your minimum term moves back by the same period.
13.3 You request a pause by e-mail at least seven days in advance. In case of sudden illness or an injury you let me know as soon as you can.
14.1 I can end your Programme with a notice period of fourteen days, by e-mail.
14.2 I can end it immediately in case of a serious breach of these terms, non-payment after the period from article 9.6, when further coaching would be medically irresponsible or in case of abusive, threatening or intimidating behaviour towards me or another member of the community. Except for a medical reason or such behaviour, you first get a warning by e-mail and a reasonable period to put things right.
14.3 If I end your Programme, I refund the prepaid weeks that I no longer deliver. In case of abusive behaviour I do not refund the current week.
15.1 You cancel or reschedule a session or call no later than twenty-four hours in advance, by e-mail or by message.
15.2 If you cancel later or do not show up, I charge a personal training session and that call lapses. If you are ill and let me know straight away, we look for a new moment free of charge.
15.3 If I cancel myself, you choose: a new moment within fourteen days or a refund. If you are more than fifteen minutes late, the session may be shorter at the same price.
16.1 At your intake you give me correct and complete information about your health, your injuries, your conditions, your medication, any pregnancy and your eating pattern, and you let me know straight away if anything changes in this.
16.2 You follow my guidelines within what feels safe for you, you log your training, your nutrition and your weight, you fill in your check-in and you make sure you have a safe place and safe equipment to train.
16.3 If you use performance-enhancing substances or medicines that were not prescribed for you, you tell me. I do not guide the use of doping.
17.1 I am a personal trainer and a High Performance Health Coach. I am not a doctor, a physiotherapist, a dietitian or a psychologist and not a healthcare professional within the meaning of the coordinated law of 10 May 2015.
17.2 Coaching is not a medical examination, a diagnosis, a treatment or rehabilitation. My advice never replaces the advice of your doctor. My programmes are intended for healthy adults.
17.3 If you have complaints, a condition or an injury that has not yet healed, if you take medication, if you are pregnant or have recently given birth or if you are in doubt, you first discuss with your doctor what is safe and you give me their approval In Writing. Without that approval I do not start.
17.4 Never stop or change a treatment or a medication on the basis of what I tell you. Your doctor decides that.
17.5 If you feel pain, shortness of breath, palpitations, dizziness or anything else that is not right, stop immediately and see a doctor. In a medical emergency you call 112.
17.6 For an injury, a condition or nutrition as treatment I refer you to the right healthcare provider and I only work within the limits that provider sets.
18.1 What I take on is an obligation of means (a best-efforts obligation): guidance with the care and commitment of a professional. I cannot guarantee a result, such as a number of kilos, a body fat percentage, a performance or a timeline. That depends on what you put into practice, your genetics, your health, your sleep, your stress, your medication and circumstances beyond our control.
18.2 Experiences of other clients on my website and on social media are real and shared with their consent. They show what is possible, but they are no promise about your result.
18.3 If you buy as a Consumer, you enjoy on the academy and the coaching app the statutory conformity guarantee for digital content and digital services from the Civil Code (Directive (EU) 2019/770). If something does not work as described, I fix it free of charge and within a reasonable time. If that is not possible, you are entitled to a proportionate price reduction or you can terminate the Agreement.
19.1 Training always carries a risk of injury. I can reduce that risk, not remove it.
19.2 I am liable for damage that results from a fault on my part or on the part of someone I engage. That liability is limited to the higher of what you paid me in the three months before the event that caused the damage and what my professional liability insurance pays out, whether the claim is based on contract or on tort, also for the benefit of the people I engage.
19.3 That limitation never applies to damage caused by intentional or gross fault, to failure to perform one of the main obligations of the Agreement or to death, bodily injury or any other harm to the physical or mental integrity of a person.
19.4 To the extent permitted by law, I am not liable for indirect damage, such as lost income or a missed opportunity, nor for damage resulting from information you did not give me or gave me incorrectly, from ignoring my guidelines or the advice of your doctor, from an exercise outside what we agreed, from equipment or a space I have no control over or from a third party with whom you have an agreement, such as a gym or a healthcare provider. Their terms apply to that.
19.5 In case of faults in third-party software I do what is reasonable to let your guidance continue in another way.
20.1 If I am temporarily unable to deliver because of an event beyond my control, such as illness, an accident, a prolonged outage at a supplier or a government measure, we suspend your Programme at no cost to you. I let you know as soon as possible what is going on.
20.2 If the situation lasts longer than sixty days, either of us can end the Agreement free of charge and I refund what you paid in advance and did not receive.
21.1 I work with external tools, such as the coaching app, the academy, the payment provider and video call software. If one of them stops or fails, I may replace it with an equivalent or better tool. The content and the price of your Programme stay the same and I help you with the switch.
21.2 If I am temporarily absent, a replacement of my own choosing can take over your follow-up, according to my method, bound by the same confidentiality and with only the data that is needed. Towards you I remain responsible for their work.
22.1 All Materials, my method, the name De Bouwmethode and the website remain mine. They are protected by copyright (Book XI of the Code of Economic Law) and, where registered, by trade mark law (Benelux Convention on Intellectual Property). What you fill in yourself remains yours.
22.2 You receive a personal, non-transferable and non-exclusive right of use for your own use, for the duration of your access. You may not copy, publish, share, rent out or resell the Materials, nor use them to coach someone yourself or to create a product of your own.
22.3 One account is for one person. If you share your login or the Materials, I may close your access immediately, without prejudice to my right to recover the damage actually suffered.
23.1 In the community you treat everyone the way you want to be treated yourself: no insults, discrimination, intimidation, unsolicited advertising or medical advice to others. What members share stays within the group.
23.2 In case of a serious breach or after a warning I may remove you from the community. Your guidance then continues. In case of abusive behaviour article 14 applies. I do not read everything and I am not responsible for what other members write, but I remove messages that cross the line as soon as I see them.
24.1 I treat what you tell me as confidential and only use it to guide you. I share it with no one, unless you give your consent, the law obliges me to or there is a serious and imminent danger to your life or that of someone else.
24.2 The controller is FD96 BV from article 1. Which data I process, why, for how long, with whom and which rights you have, also when you connect a health app, when a call is recorded or when photos or quotes of you are used, is set out in the privacy policy. Cookies are set out in the cookie policy.
24.3 For your health data I ask for your explicit consent in the intake form. If you withdraw it, we look together at how to wrap up your Programme. I only use photos, figures or quotes of you after a separate consent, which you can always withdraw.
24.4 You can view your data, have it corrected, have it erased or request it through coaching@timondhaeze.com and file a complaint with the Data Protection Authority.
25.1 Your purchase is governed by the version that applied at the time you ordered.
25.2 If I change these terms during your Programme in a way that matters to you, I let you know at least thirty days in advance by e-mail. If you do not agree, you cancel free of charge and without a notice period with effect from the date on which the change takes effect. I may always make a change that only clarifies a text or corrects a typo without changing anything in your rights or obligations.
25.3 An Agreement concluded before 12 October 2026, under the former name Online Coaching, remains subject until it ends to the price and the terms that applied when it was concluded.
26.1 If something goes wrong, e-mail coaching@timondhaeze.com, preferably within fourteen days. If you wait longer, you do not lose any statutory right. You get an answer within five Working Days or an acknowledgement of receipt with the period for a full answer.
26.2 If we cannot resolve it together, you can turn as a Consumer to the Consumer Mediation Service free of charge, Koning Albert II-laan 8 bus 1, 1000 Brussels, consumentenombudsdienst.be, contact@consumentenombudsdienst.be, +32 2 702 52 00. You can report an infringement to the Economic Inspectorate of the FPS Economy through economie.fgov.be.
26.3 Belgian law applies. If you live in another country as a Consumer, you keep the protection of the mandatory consumer rules of your country of residence. The competent court is the one that has jurisdiction under article 624 of the Judicial Code. If you live in another country of the European Union, I can only bring proceedings against you before the courts of your country of residence.
26.4 If you buy as a Business, my liability is limited to direct damage and to what you paid me in the three months before the event that caused the damage, except in the cases of article 19.3, and the enterprise court of Ghent, Ghent division, has jurisdiction.
27.1 If a provision is void, the rest remains valid and we replace it with a valid arrangement that comes as close as possible to its intention. If I do not use a right at some point, that does not mean I give it up.
27.2 These terms and your confirmation e-mail together form our entire agreement. In case of a difference, what your confirmation e-mail says applies.
If you want to use the form, fill this in and send it to coaching@timondhaeze.com.
To: FD96 BV, trading as Timon Dhaeze Coaching, for the attention of Timon Dhaeze, Vrijdagmarkt 61 box 101, 9000 Ghent, Belgium, company and VAT number BE 1042.266.978, coaching@timondhaeze.com
I hereby give notice that I withdraw from my contract for the supply of the following service or digital content: ………………………………
Ordered on: ………………
Name of consumer: ………………
Address of consumer: ………………
Date: ………………
Signature: ……………… (only if this form is notified on paper)
