Last updated on 4 September 2026
You buy from me at a distance, over the internet. These terms say what you get, what it costs, how you stop and what rights you have. The main points in short. All prices include 21% VAT. As a consumer you have fourteen days to withdraw from a distance purchase, and you keep that right in full. You get your access immediately and I do not ask you to give that right up. Online coaching has a minimum term of three months and then continues until one of us cancels. The four-week try-out stops automatically. Coaching is guidance around training, nutrition, lifestyle and sleep. It is not a medical examination, not a diagnosis and not a treatment. This summary helps you read. The full text below is what applies.
This page exists in English so you can read your rights in your own language. The guidance itself, the online academy, the worksheets and the community are in Dutch. Take that into account before you commit. You can always write to me in English and I will answer in English.
Timon Dhaeze, a natural person, trading under the business name Timon Dhaeze Coaching. Registered office: Vrijdagmarkt 61 box 101, 9000 Ghent, Belgium. Company and VAT number: BE 1012.657.729. E-mail: [email protected]. Phone: +32 478 62 06 56. E-mail is the fastest way to reach me and you get an answer within five working days.
I am setting up a company, FD96 BV, which is currently in formation. For as long as it has not been incorporated, you enter into this agreement with me as a natural person, under the company number stated above, and I am personally liable for it. As soon as FD96 BV has been incorporated and takes over my coaching activity together with the running agreements, the rights and obligations under this agreement transfer to the company, which will then have its own company number. In substance nothing changes for you: the same offer, the same price and the same point of contact. I will let you know by e-mail once that move is a fact, and I will update the details on this page at that point.
These terms apply to your use of timondhaeze.com and to every agreement you enter into with me regarding the free health check, Het Fundament van de Bouwmethode, the try-out of the online coaching, the online coaching itself and the personal training sessions you add to it. They also apply to the online academy and to the community that come with those programmes. Any deviation is valid only if I confirm it in writing. Your own purchasing terms do not apply, even if you send them along. If you buy as a consumer, so outside a professional activity, the mandatory rules of Book VI of the Belgian Code of Economic Law always take precedence over what is written here.
Before you order you see, on the website or on the payment page, the main characteristics of what you are buying, the total price including VAT, the term and for the coaching also the minimum term. Your order becomes an agreement only once you confirm it on the payment page or in the enquiry form and I confirm your order by e-mail. For Het Fundament and the try-out that happens immediately after your payment. For the online coaching that happens after we have had a video call and I confirm your start date and your rate by e-mail. When placing your order you tick that you have read and accept these terms. You also receive the text of these terms as an attachment or as a link in your confirmation e-mail, so that you can keep it.
The health check is a questionnaire of twenty questions about your training, nutrition, sleep and the way you organise your week. It is free and one-off. You receive your report on screen straight away and afterwards by e-mail as well. No payment is involved and no paid commitment arises from it. The health check is a practical measurement of your lifestyle and your structure. It makes no diagnosis and does not replace a doctor. How I handle your answers is set out in the privacy policy. You can always withdraw your consent or have your data erased with a single e-mail.
Het Fundament is a fourteen-day online implementation programme that you work through independently in the online academy. In the first seven days you build your structure, in the seven days after that you test it in your real working week. You receive seven lessons, the worksheets, a daily e-mail with that day's explanation and link and one file that brings it all together and that you can keep yourself. The price is €27 including VAT, one-off. No personal guidance and no individual feedback are included. You follow the programme in an ordinary browser on a computer or smartphone and you do not need to install anything. Your access to the academy is personal and remains available for at least twelve months after your purchase. If the academy closes earlier, I will notify you at least thirty days in advance and you will receive your files.
The try-out is one month of fully guided online coaching at a more favourable rate, with no further obligation. The price is €169 including VAT, one-off, for four weeks. You receive your training and nutrition programme, your follow-up in my coaching software, a weekly evaluation and access to the academy and the community. Het Fundament is included. The try-out ends automatically after four weeks. There is no tacit renewal and nothing further is invoiced afterwards. If you want to continue, we agree a start date for the ongoing coaching and enter into a new agreement for it.
The ongoing online coaching costs €53 per week, including VAT and is invoiced per week. You receive your fully tailored training and nutrition programme, your follow-up in my coaching software, a weekly evaluation, contact with me through the chat in that software and access to the academy and the community. Het Fundament is included. The guidance is built around four pillars: training, nutrition, lifestyle and sleep. It is personal work on my part. I commit to guiding you as well as I can on the basis of what you provide and of my knowledge and experience. I cannot guarantee any particular result, because that depends largely on what you put into practice and on factors outside my control.
Personal training sessions are an add-on for people who are in a coaching programme. They cost €80 per session, including VAT and are invoiced separately. I do not offer stand-alone personal training without a coaching programme. Sessions take place at the locations we agree and are scheduled in advance. You are not buying a subscription and no minimum number of sessions applies.
All prices stated are in euros and include 21% VAT. No shipping costs or other charges are added. I announce any price change at least thirty days in advance by e-mail. For Het Fundament and the try-out, the price that applies is always the one shown on the payment page at the time of your purchase. For the ongoing coaching, a new price applies only after the end of your current minimum term. If you do not agree with it, you can cancel with effect from the date the new price takes effect. Obvious clerical or calculation errors in a price do not bind me and I correct them as soon as I notice them.
You pay using the payment methods offered on the secure payment page of my payment provider. That provider processes your payment details and is itself responsible for them. I never see your card or account details. For Het Fundament and the try-out you pay in one go when you order. The ongoing coaching is paid per week, each time in advance for the week ahead, by a standing instruction on the payment method you chose at the start. If you would rather not use a standing instruction, we agree another payment method and that costs you nothing extra. You receive proof of every payment by e-mail. If a payment fails, I will notify you and you have seven days to put it right. If payment is still not made, I may suspend your access to the academy, the software and the guidance until it is settled, without your commitment lapsing. On an outstanding amount I may, after a first free reminder and the expiry of the statutory period, charge statutory interest and compensation, within the limits that Book XIX of the Belgian Code of Economic Law imposes in relation to consumers.
If you bought Het Fundament and you start the try-out or the ongoing coaching within thirty days of that purchase, the €27 you paid is deducted from your first invoice. You do not have to do anything for it, I settle it myself. If you wait longer than thirty days, that deduction no longer applies.
If you buy as a consumer at a distance, so through the website, you have fourteen calendar days to withdraw from your purchase without giving any reason. That right is set out in Book VI of the Belgian Code of Economic Law. The period starts on the day after the agreement is concluded. You do not have to give a reason and you pay no penalty. Anything you have already paid within that period is refunded to you under the rules set out further in these terms. The free health check falls outside this, because you pay nothing for it.
Het Fundament and the academy are digital content you can use right after your payment. The law allows your right of withdrawal to lapse in such a case, provided you expressly request it and expressly declare that you thereby lose that right. I do not ask you to. You get your access immediately and you keep your full fourteen-day right of withdrawal, even once you have gone through all the lessons. That is a deliberate choice: I want you to be able to look at the programme calmly without having to give up a right. On the payment page you only tick that you have read these terms.
For the try-out and for ongoing coaching I provide a service. If you ask me to start within the fourteen-day period, your right of withdrawal remains until those fourteen days have passed. If you withdraw then, you pay an amount proportionate to what I have already delivered at that point, calculated on the total price of your programme. The programme I drew up for you during those days counts towards that. If you did not ask for an immediate start, I begin after those fourteen days and you pay nothing if you withdraw.
You can withdraw in three ways, and all three carry equal weight. You use the button labelled "Withdraw from contract here", which is present throughout your entire withdrawal period at the bottom of your confirmation e-mail and in the online academy. After using that button you get a screen with a second button, "Confirm withdrawal". As soon as you confirm, I send you without delay an acknowledgement of receipt by e-mail stating the content of your withdrawal, the date and the time at which you submitted it. This withdrawal function is a legal requirement for agreements concluded online. You can also fill in the model form below and send it to me. Or you simply send me an e-mail at [email protected] containing an unambiguous statement that you are withdrawing. It is enough that you send your message within the fourteen days. I always confirm receipt by e-mail.
If you want to use the form, fill this in and send it to [email protected].
To: Timon Dhaeze, trading as Timon Dhaeze Coaching, Vrijdagmarkt 61 box 101, 9000 Ghent, Belgium, [email protected]
I hereby give notice that I withdraw from my contract for the supply of the following service or digital content:
………………………………………
Ordered on: ………………
Name of consumer: ………………
Address of consumer: ………………
Date: ………………
Signature: ……………… (only needed if you submit this form on paper)
If you withdraw validly, I refund you within fourteen days of receiving your message, using the same payment method you used, unless you expressly agree to a different one. A refund never costs you anything. If you requested an immediate start to your coaching, I retain the amount proportionate to what I had already delivered and refund the remainder.
Separately from your statutory rights, I give you fourteen days to reconsider Het Fundament with a full refund. If you are not satisfied within fourteen days of your purchase, you send me one e-mail or use the button in the academy and you get your €27 back, without having to give a reason, even if you already worked through the programme and your statutory right of withdrawal had therefore already lapsed. I refund within fourteen days using the same payment method. This guarantee is in addition to what the law grants you and takes nothing away from it.
The ongoing online coaching has a minimum term of three months from your start date. Those three months are invoiced per week. That minimum term is a deliberate choice, because a training and nutrition programme needs that time to mean anything. If you cancel before the end of the three months, the weeks up to the end of that period remain payable. If you cannot continue for medical reasons and you provide me with a certificate from your doctor, your programme ends on the date of that certificate and I invoice nothing after that. No minimum term applies to the try-out, because it ends by itself after four weeks.
After the end of the three-month minimum term your coaching continues for an indefinite period at the same weekly rate. So no new fixed three-month period is added. You cancel by e-mail to [email protected] or with a message in the chat of my coaching software. You do not have to give a reason and I do not impose any particular form on you. Your cancellation takes effect at the end of the fourteenth day after your message, with the weeks up to that date still being invoiced. Invoicing then stops and your guidance ends. Your access to the academy stays open for thirty days after your cancellation so that you can save your files. On my side, I can end your programme with fourteen days' notice, and immediately if you seriously breach these terms, if you fail to pay after a reminder and the expiry of the statutory period, or if continuing to coach you would be medically irresponsible. Paid weeks that I no longer deliver are refunded to you.
Your programme can be put on hold by mutual agreement. For a holiday or a busy period you pause for a maximum of four weeks per calendar year. In the event of prolonged illness, an injury or a pregnancy, the pause can run up to three months, and I will then ask you for a certificate from your doctor. During a pause I invoice nothing and the remaining part of your minimum term is postponed by the same period. Request a pause by e-mail, at least seven days before it starts. If a doctor advises against training altogether, we can end the agreement by mutual consent, even during your minimum term.
You cancel or move a personal training session or a scheduled call no later than twenty-four hours before the agreed time, by e-mail, in the chat of my coaching software or through my messaging app. If you do so later or you do not show up, the session counts as delivered and I charge for it. If you are ill and let me know as soon as you know, we will find a new moment together at no cost. If I cancel myself, I will offer you a new moment within fourteen days or refund the session, and the choice is yours. If you arrive more than fifteen minutes late, the session may be shorter without the price changing.
A programme works if you are honest and if you cooperate. At your intake you provide me with accurate and complete information about your health, your injuries, your conditions, your medication, any pregnancy and your eating patterns. You declare that you complete it truthfully. You let me know immediately as soon as any of that changes. You follow my guidelines within what feels safe to you and you stop an exercise as soon as you feel pain. You log your training, your nutrition and your weight as agreed, because without that data I cannot adjust your guidance. You take care yourself of a safe place and safe equipment to train with. If you withhold something important about your health, I cannot tailor my advice to you and I cannot be held liable for it.
This is the most important part of these terms, so read it calmly. I am a personal trainer and a health and nutrition coach. I am not a doctor, not a physiotherapist, not a dietitian and not a psychologist, and I am not a recognised healthcare practitioner within the meaning of the Belgian coordinated act of 10 May 2015 on the practice of healthcare professions. What I do is guide you in strength training, in your nutrition, in your lifestyle and in your sleep. Coaching is not a medical examination, not a diagnosis, not a treatment of a condition and not rehabilitation. My advice never replaces the advice of your doctor or of another healthcare provider. My programmes and reference values are intended for healthy adults. If you have complaints, a condition, an injury that has not healed, if you take medication, if you are pregnant or have recently given birth, or if you are simply unsure, you first discuss with your doctor what is safe for you and you provide me with their written clearance. That is a condition for starting, not a formality. Never stop or change a treatment or a medication on the basis of what I tell you, because that is your doctor's decision. If during or after a training session you feel pain, shortness of breath, palpitations, dizziness or anything else that is not right, you stop immediately and see a doctor. For an injury or a condition I will refer you to the appropriate healthcare provider and, if you wish, continue to work within the limits that provider indicates. If your nutrition forms part of the treatment of a condition, I will refer you to a dietitian or to your doctor, because that is their profession. My nutritional guidance is aimed at healthy adults. In a medical emergency call 112.
What I take on is an obligation of means and not an obligation of result. I undertake to deliver your guidance with the care and commitment you may expect from a professional. I cannot guarantee you any particular result: no number of kilos, no body fat percentage, no performance in the gym and no timeline. Your result depends on what you put into practice, on your genetics, your health, your sleep, your stress, your medication and on circumstances neither of us controls. The experiences and figures of other clients on my website and on social media are genuine accounts from real people who gave their permission. They illustrate what is possible and they are no promise about your own result.
Training always carries a risk of injury, a risk I can reduce without removing it. I am liable for damage resulting from a fault on my part in performing this agreement. Beyond that I limit my liability to the higher of these two amounts: what you paid me in the three months before the loss occurred, or what my professional liability insurance pays out in that case. That limitation applies regardless of whether you bring your claim on a contractual or a non-contractual basis. It also benefits my staff and the self-employed collaborators I work with. That limitation does not apply, and cannot lawfully apply, to my intentional fault, to my gross negligence or that of my staff, to the non-performance of one of the main obligations under this agreement, to death or personal injury, or to harm to a person's physical or mental integrity. I am not liable for indirect damage such as lost income, a missed competition or a lost opportunity. Nor am I liable for damage arising from information you did not give me or gave me incorrectly, from disregarding my guidelines or your doctor's advice, from an exercise you perform in a manner or in circumstances we did not agree, from equipment or a training space over which I have no control, or from the acts of a third party such as a gym, a healthcare provider or a software supplier. If you see an error or a risk in my advice or in your programme, you let me know before you continue. I cannot be held liable for failures or unavailability of third-party software I work with, although I will do what is reasonable to let your guidance continue in another way. If you are a business and buy within your professional activity, my liability remains in any case limited to direct damage and to the amount you paid me in the three months before the loss occurred.
If an event beyond my control temporarily prevents me from meeting my obligations, such as illness, an accident, a prolonged outage at a supplier or a government measure, the programme is suspended for as long as that situation lasts and I invoice nothing for that period. If the situation lasts longer than sixty days, either of us can end the agreement free of charge and I refund what you paid in advance and did not receive.
Everything I create and share with you remains mine: the texts, the lessons and the videos in the online academy, the worksheets and the files, the training programmes and nutrition plans I draw up for you, the questionnaires and the reports, my method and the name De Bouwmethode, and the website with everything on it. This is protected by copyright and by trade mark and trade name law, among others under Book XI of the Belgian Code of Economic Law. You are not buying ownership, you receive a personal, non-transferable and non-exclusive right of use for your own use, for the duration of your access. What you fill in yourself in the worksheets remains yours. You may not copy, publish, forward, upload, share, lend, rent or resell the material, use it to coach anyone yourself, or use it to create a product of your own. You share your login details with no one and one account is for one person. If I find that an account is being used by more than one person or that material is being shared, I may withdraw your licence and close your access immediately. My right to recover the damage actually suffered remains. If you would like to reuse something of mine, just ask me, because the answer is often yes.
The coaching programmes come with a community where clients see each other and ask questions. One rule there makes all the others unnecessary: you treat everyone the way you want to be treated. Concretely that means no insults, no discrimination, no harassment, no unsolicited advertising or selling, no chain messages and no medical advice to others. What other members share about their body, their health or their life stays within the community, so you do not take screenshots of it and you do not share it outside the group. In the event of a serious breach or after a warning, I may remove you from the community. Your guidance then simply continues, because the community is a component of your programme and not the programme itself. In the event of transgressive behaviour, threats, intimidation or repeated misconduct towards me or towards another member, I may end the collaboration immediately, and the current invoiced week is then not refunded. I do not read everything and I am not responsible for what other members write, although I remove messages that clearly cross the line as soon as I see them.
Which data I process about you, why, for how long, with whom I share it and which rights you have is set out in the privacy policy. Which cookies the website uses is set out in the cookie policy. For your health data I ask for your explicit consent in the intake form. I use your photos, figures or quotes on the website or on social media only after separate, explicit consent, which you can always withdraw.
If something changes in my offer or in the law, I adjust these terms. The version that applies to your purchase is always the one in force at the time you ordered. If your coaching is ongoing and I change these terms in a way that matters to you, I will let you know by e-mail at least thirty days in advance. If you do not agree, you can cancel with effect from the date the new version takes effect, free of charge and without notice. The date at the top of this page says when I last adjusted them.
If something goes wrong, tell me first. E-mail [email protected] with what happened and what you expect. Do so as soon as possible and preferably within fourteen days of noticing it, because then I can still put it right. If you wait longer, you do not lose any statutory right by doing so. You get an answer within five working days and I will look for a solution with you. Most things are settled that way.
If we cannot reach agreement, as a consumer you can turn free of charge to the Belgian Consumer Mediation Service, Koning Albert II-laan 8 box 1, 1000 Brussels, consumentenombudsdienst.be, [email protected], +32 2 702 52 00. That service handles your complaint out of court or refers you to the competent body. You can also report an infringement to the Economic Inspectorate of the Belgian FPS Economy via economie.fgov.be. The European online dispute resolution platform no longer exists since 20 July 2025, so you can no longer file a complaint there.
This agreement is governed by Belgian law. If you live in another country of the European Union, you do not thereby lose the protection of the mandatory consumer rules of your country of residence. Disputes are settled by the court that is competent under Article 624 of the Belgian Judicial Code. So I do not impose a court of my own choosing on you. If you live in the Netherlands or in another country of the European Union, as a consumer I can only summon you before the court of your own country of residence. If you are a business and buy within your professional activity, the Ghent Business Court, Ghent division, is competent.
If a provision of these terms turns out to be void or unenforceable, the rest simply continues to apply and we replace that provision with a valid arrangement that comes as close as possible to the original intention. The fact that I do not exercise a right under these terms on one occasion does not mean I give it up. These terms and the confirmation e-mail for your order together form our complete agreement. In the event of a contradiction between the two, what I wrote to you in your confirmation e-mail takes precedence over these terms and conditions.
A question about these terms? E-mail [email protected] and I will explain it in plain language.
TIMON DHAEZE